CX Operations Consulting
Build CX operations that scale with your brand.
We help DTC and SaaS companies reduce ticket volume, improve CSAT, and build support operations that grow without breaking.
Why NextEraCX
DTC agility meets enterprise rigor.
Most CX consultants know one world. We have operated in two. At Every Man Jack, where we worked together, we scaled a DTC support operation from the ground up - cutting ticket volume by 40% through automation and self-service while maintaining 99th percentile CSAT scores.
At B-Stock Solutions, we managed CX for a dual-sided SaaS marketplace serving Fortune 500 enterprise clients and an international buyer base across online auction operations for overstock and returns.
That combination - DTC speed plus enterprise discipline - is what we bring to every engagement.
Services
How we help brands scale CX.
From diagnostic audits to hands-on optimization, we deliver actionable strategies that reduce costs and improve customer satisfaction.
CX Operations Audit
Comprehensive review of your tech stack, workflows, and team structure with an actionable recommendations report.
Systems Optimization
Gorgias and Zendesk setup, automation workflows, AI agent implementation, and knowledge management systems.
Team & Process Scaling
Hiring frameworks, QA systems, offshore team management, escalation paths, and international support operations.
Ready to transform your CX operations?
Book a free strategy call to discuss your challenges and explore how we can work together.
Book a Strategy Call