Services
CX operations consulting, end to end.
From diagnostic audits to hands-on system optimization to scaling your team - we cover the full lifecycle of CX operations improvement.
CX Operations Audit
A thorough diagnostic of your current support operations, technology stack, and team workflows. You get a clear picture of what is working, what is not, and exactly where the leverage points are.
What you get
- Full review of current CX tech stack and tool configuration
- Workflow mapping and bottleneck identification
- Ticket categorization and volume analysis
- Team structure and capacity assessment
- Actionable recommendations report with prioritized roadmap
Systems Optimization
Hands-on implementation to get maximum value from your CX platform. Whether you are on Gorgias, Zendesk, or evaluating a migration, we configure and optimize your systems for efficiency and scale.
What you get
- Gorgias or Zendesk setup, configuration, and migration
- Automation workflows (macros, rules, triggers)
- AI agent implementation and training
- Knowledge base architecture and content strategy
- Reporting dashboards and KPI tracking
- Integration with ecommerce and internal systems
Team & Process Scaling
Build the people systems and processes that let your CX operation grow without proportionally growing headcount. From hiring to QA to international expansion.
What you get
- Hiring frameworks and interview processes for CX roles
- QA scoring systems and agent performance management
- Offshore and nearshore team sourcing and management
- Escalation path design and tier structuring
- International and cross-border support operations
- Training programs and onboarding documentation
Pricing tailored to your needs.
Every engagement is scoped based on your specific challenges, team size, and goals. Book a call to discuss your situation and receive a detailed proposal.
Request a QuoteFAQ
Common questions.
What types of companies do you work with?
Primarily DTC ecommerce brands and SaaS companies doing $5M-$100M+ in revenue. We work with companies that have outgrown their initial CX setup and need to professionalize operations.
How long does a typical engagement last?
An audit is typically 2-3 weeks. Implementation projects range from 4-12 weeks depending on scope. We also offer ongoing advisory retainers for companies that want sustained strategic support.
Do you replace our existing team?
No. We work alongside your existing team to elevate their capabilities and build better systems. The goal is to make your team more effective, not to replace them.
What is your pricing model?
Engagements are scoped and priced on a project basis. We provide a detailed proposal after an initial strategy call so you know exactly what you are getting and what it costs.
Can you help us choose between Gorgias and Zendesk?
Yes. We have deep experience with both platforms and can make a recommendation based on your specific needs, volume, budget, and growth trajectory.
Let's talk about your CX operations.
Book a free strategy call. No pitch decks, no pressure - just an honest conversation about where your CX ops stand and where they could go.
Book a Strategy Call